Refund & return policy
Last updated: November 2026
Eligibility
You can request a refund within 7 days of placing an order when the item arrives damaged, is the wrong item, is missing parts, does not match the listing description, or the seller is unreachable. Only paid orders are eligible; cash on delivery is not offered.
How to request
Open the order under Orders → View order details → Request a refund. Choose the reason, describe the problem and add up to 4 photos as evidence.
Review
Our team reviews each request with the seller. Approved refunds are processed to your original payment method through Cashfree. You can track the status on your order: pending → approved → completed, or rejected with a reason.
Seller earnings
When a refund is completed, the seller's ledger is automatically reduced by the refunded amount, and the platform commission for that item is reversed with it. Sellers can see refund adjustments in their seller dashboard.
Non-refundable
Change-of-mind returns, items damaged after delivery is confirmed, and requests made after the 7-day window are not eligible.
Order cancellation
Orders can be cancelled before the shipment is picked up. After pickup, use the refund request flow instead.